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Join Our Online Community |
SP Energy Networks is very interested to get feedback from customers on a range of topics from power cuts to environmental impact. The online community brings together 5,000 selected customers from across the region to interact with one another and SP Energy Networks, through a series of polls, surveys and discussions.
As a community member you will be able to share with other customers and with us, your views of SP Energy Networks and the service you receive.
Your feedback will be used to shape the service offered by SP Energy Networks going forward and help us to identify ways to make improvements, so please take the time to fill in this survey to join our community. |
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SP Energy Networks own and operate the electricity transmission and distribution network in Central and Southern Scotland and the distribution network in Cheshire, Merseyside and North Wales. As the network operator we maintain and repair the electrical equipment and network assets that transport electricity to around 3.5 million homes and business.
Our online community brings together customers from both licence areas to share with each other their views of the service they recieve. We want to make sure that we represent a range of different customers across our regions. |
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Please select the statement which describes you best. |
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What type of SP Energy Networks customer are you? |
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Were you invited to be part of the community? |
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How were you invited to join the community? |
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How did you find out about the community? |
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To keep the online community interesting and lively SP Energy Networks want to ask some questions about you and your home. Having this information means we can make sure that the community brings together a range of customers across age groups and locations. |
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Please select your gender below. |
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Which of the following best describes the current work status of the main wage earner in the household? |
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Do you class yourself as living in an urban or rural area? |
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Which of the following best describes your home? |
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How many people are there living in your household (including yourself and any children)? |
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Are you or a member of your family employed by SP Energy Networks? |
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Do you or a member of your household work in a electricity related industry? |
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Do you or a member of your household work in market research? |
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Knowing what experiences you have had with SP Energy Networks and what services you currently recieve, will help us understand the opinions you will share with us as a member of our online community. |
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Have you made contact with SP Energy Networks in the last 12 months? |
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Have you made a complaint to SP Energy Networks in the last 12 months? |
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When did you last have an interruption to your electricity supply? |
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Are you supplied by overhead or underground cabling? |
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Using the scale below, please indicate how satisfied you are with the overall service you recieve from SP Energy Networks. |
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If you were to talk about SP Energy Networks to a friend or family member, how positively would you talk about them using the scale below. |
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Before we give you full access to our online community, we will need to verify that you are a genuine customer of SP Energy Networks. To enable us to do this we need some more details from you. |
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Thank you for telling us all about you.
Now simply hit submit to send us your responses. |
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